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NOC Analyst

Location
Fort Worth, Texas
Job Type

Description

DUTIES/RESPONSIBILITIES:

Perform daily activities in a 24/7/365 Network Operations Center, which include but are not limited to the following:

  • Monitor, interpret, and properly react to alerts and alarms from the Network Management System
  • Initiate problem resolution processes to correct abnormalities, working closely with NOC, Telecommunications, Vendors, and other personnel as necessary
  • Provide leadership and exercise resourcefulness in accomplishing repairs to the network infrastructure
  • Interact with field personnel, executive leadership, dispatchers, government agencies, and law enforcement agencies in a professional manner
  • Provide technical assistance for other individuals as needed to produce required results. These individuals may be other employees, contracted services providers, or suppliers of products or services.
  • Accurately document and report issues and actions taken in the resolution process
  • Perform data management duties (database entry)
  • Provide NOC statistical reporting as required (database query)
  • Research, compile, develop, and summarize material for reports on a frequent or recurring basis
  • Assist with installation, configuration and testing of system hardware, software, operating systems and management systems

 

PREFERRED QUALIFICATIONS:

  • Network Operations experience within a NOC environment including experience supporting enterprise telecommunication systems.
  • A Bachelor of Science or a Technical degree in Electronics, Computer Science or related technical field is strongly desired but not required
  • Comfortable using Microsoft office products such as Access, Excel, Outlook, Power Point, and Word
  • Familiar with Linux OS and commands
  • Ability to communicate at appropriate levels within the organization and fit information delivery to the audience

Rotating Shifts:
Must be available to work 12 hour rotating shifts including weekends and holidays. 

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